Credits Refund Policy

Refunds are not guaranteed. Each request is reviewed against this published policy and applicable law, and may be approved, partly approved or denied. We will never claim that refunds are impossible, and this policy does not override rights you have under consumer protection law.

Refund requests may be considered for purchased Credits bought directly from Aetherisz through our payment provider. Promotional or free Credits are not refundable. Requests should normally be raised within 30 days of the transaction so we can investigate it with the payment provider; later requests are still reviewed where the law requires.

If you bought Credits by mistake and have not used them, tell us promptly. An unused accidental purchase reported quickly is generally eligible for a refund of the unused amount.

If you were charged more than once for the same top-up, the duplicate charge is eligible for a refund once the payment provider confirms both transactions.

If money left your account but Credits were not added, we will check the transaction with the payment provider. Payments confirmed as received are either credited to your wallet or refunded. Payments that the provider reports as failed are normally reversed automatically by your bank within its usual timeline.

If a purchase was made without your permission, contact us immediately and also inform your bank. We may suspend the account while we investigate, and will refund confirmed unauthorized purchases to the extent the Credits have not been used by you.

A request for unused purchased Credits is reviewed case by case. We consider how recently they were bought, the reason for the request and any history of repeated refund requests.

Credits already used for completed requests are generally not refundable, because the service has been delivered, unless the usage resulted from a technical error, an unauthorized transaction or another situation where the law requires a refund.

If a fault on our side charged you for requests that failed or returned no result, we will investigate the usage records and may restore the affected Credits to your wallet or refund them.

Change of mind after substantial use, Credits consumed by your own API keys, requests linked to a breach of the Terms, repeated or abusive refund requests, and requests that cannot be matched to a transaction. These examples do not limit statutory rights.

Email supportaetheris@gmail.com with the subject “Refund request”, or use the button on this page. Send it from your account email address.

Your account email, the payment or order ID, date, amount, payment method, the reason for the request, and screenshots if helpful. Never send your password, full card number or API keys.

We confirm receipt, check the transaction and usage records, may ask for more information, and then tell you the decision with a reason.

Approved refunds are returned to the original payment method through our payment provider. The time to reach you depends on your bank or card issuer. Refunded Credits are removed from your wallet.

Where you agree and the law permits, we may restore Credits to your wallet instead of a monetary refund.

Please contact us before disputing a charge with your bank so we can resolve it quickly. Accounts may be restricted while a chargeback is open. Chargebacks for purchases you authorised and used may lead to suspension where permitted by law.

Cashfree Payments and your bank have their own processes and timelines, which may also apply.

Nothing in this Refund Policy limits any rights that cannot legally be excluded or waived under applicable law.